Call centre operates 7 days a week, from 9:00 till 20:00 except for Fridays, from 11:30 till 20:30.
Opening hours during Ramadan:
| Center | Before Iftar | After Iftar |
| Agouza, Citystars and Heliopolis (Sunday-Wednesday) | 10:00 am - 5:30 pm | 7:30 pm - 10:00 pm |
| Agouza, Citystar and Heliopolis (Thursday) | 10:00 am - 4:30 pm | Closed |
| The International School of Choueifat - City of 6 October (Sunday-Wednesday) | 2:00 pm - 5:30 pm | 7:30 pm - 10:00 pm |
| The International School of Choueifat - City of 6 October (Thursday) | 10:00 am - 4:30 pm | Closed |
| Alexandria | 10:00 am - 4:00 pm | Closed |
Fridays and Saturdays: closed