Call Centre Agent (Egypt and Iraq account)

Job holder will project a professional image of British Council and provide a high quality, welcoming and efficiently integrated enquiry and service for the full range of the British Council’s English and Exams activities, product and services through the call centre. To meet customer Service Excellence standards in all contacts with customers. Call Centre agents spend their shifts answering customers calls across a number of areas (Teaching Centre, Exams, programs, projects), including answering enquiries, handling complaints and providing information.