Applicable to consumers for English language placement tests, English language consultations and English language courses delivered in person, virtually, or in a blended format by the British Council.
Terms and conditions
Part 1: THE GENERAL TERMS AND CONDITIONS 1. About these Conditions of Sale
1.1 These Conditions of Sale apply to any contract between you and the British Council in respect of your participation on an English language course (including online self -access or blended learning courses) or in a placement test or English language consultation offered by the British Council. These placement tests, consultations and/or courses (including face to face, virtual or blended delivery methods) which includes any associated hard or soft copy materials if applicable (collectively referred to as the “English Language Products”) may be delivered in person, virtually, or in a blended format. Further information about the format of the delivery of the relevant Product to you (including the technical specifications that your computer or mobile device will require in order to access digital content) can be found on our Portal or in other relevant marketing materials.
1.2 Please read the Conditions of Sale carefully before booking or purchasing any English Language Product through the British Council’s online system (the “Portal”) or in person.
1.3 These General Terms and Conditions may be amended by applicable special terms and conditions which relate to our operations in a particular specified jurisdiction and are set out in Part 3 below (the Special Terms and Conditions”) and/or any additional terms and conditions which relate to a particular product, service or virtual download/material which are set out in Part 2 (Terms and Conditions of Use of Digital Services) below and Part 4 below (the Additional Terms and Conditions”). The General Terms and Conditions, the Terms and Conditions of Use of Digital Services, the Special Terms and Conditions, and the Additional Terms and Conditions are collectively referred to here as the “Conditions of Sale”). In the event of any conflict between the General Terms and Conditions, the Terms and Conditions of Use of Digital Services, the Special Terms and Conditions and the Additional Terms and Conditions the following will apply in order of priority: (i) the Additional Terms and Conditions, (ii) the Special Terms and Conditions, (iii) the Terms and Conditions of Use of Digital Services and (iv) the General Terms and Conditions.
1.3 Please note that before booking and/or paying for an English Language Product offered through the Portal or otherwise you will be asked to accept the Conditions of Sale (either online or in person). By clicking on the “I Accept” or “Accept and Pay”, as the case may be, checkbox online (if you are submitting your application online) or signing a paper copy of the Conditions of Sale (if you are submitting your application in person), you are confirming your agreement to be bound by these Conditions of Sale. If you do not want to accept the Conditions of Sale, you will not be able to attend or otherwise access an English Language Product offered by the British Council.
2. About the British Council and your contract
2.1 Unless the Special Terms and Conditions state otherwise, you are entering into a legally binding contract with the British Council, which is incorporated in England and Wales by Royal Charter and registered as a charity (under number 209131 in England and Wales and number SC03773 in Scotland). Its registered office is at 1 Redman Place Stratford London United Kingdom E20 1JQ. The British Council operates in different countries through local branch and/or affiliated offices as well as locally incorporated subsidiaries. The Special Terms and Conditions and/or the Additional Terms and Conditions will, if applicable, set out additional information regarding this and how it applies to you. These Conditions of Sale may be translated into another language. Such translation is for guidance purposes only unless the Special Conditions state otherwise. If there is a conflict between the English language version and the translated version the English language version shall prevail.
2.2 The contract you enter into on these Conditions of Sale is personal to you and so you cannot assign or transfer any or all of your rights or obligations under these Conditions of Sale without the prior written consent of the British Council.
2.3 The British Council may assign or otherwise transfer the Contract (in whole or in part), or subcontract or delegate the delivery of the English Language Product in any manner at its sole discretion to: (i) any separate entity controlled by the British Council or otherwise forms a part of the British Council group of entities; or (ii) any provider of outsourcing or third party services that is engaged under a service contract to provide services to the British Council.
2.4 For the purposes of these Conditions of Sale, “you” means the person identified as the participant associated with the English Language Product in the application to attend or otherwise access an English Language Product offered through the Portal or otherwise advertised by the British Council (the “Registration Application”) or, if the participant is under 18 years old, the parent or guardian submitting the Registration Application.
3. How to book on and pay for an English Language Product
3.1 A Registration Application offer is made by you when:
(a) you submit an application to attend or otherwise access a specified English Language Product at a particular venue or jurisdiction and for a particular date and/or time (if applicable) and/or virtually;
(b) you have agreed to these Conditions of Sale; and
(c) the British Council or its designated third party payment gateway provider (whichever is the earlier) receives a legitimate payment into its designated bank account, or the British Council otherwise receives such moneys in cash or bank transfer of the relevant funds associated with that English Language Product.
3.2 By submitting a Registration Application, you are:
(a) making an offer to attend or otherwise access the English Language Product subject to these Conditions of Sale; and
(b) confirming that you are at least 18 years of age.
3.3 A Registration Application may only be submitted by individuals who are at least 18 years old. Under 18s who would like to make a Registration Application should ask their parent or guardian to make the Registration Application on their behalf and confirm that they agree to these Conditions of Sale.
3.4 If you submit your Registration Application:
(a) through the Portal, then upon receipt by the British Council of the information described in clauses 3.1(a) and 3.1(b) in respect of your Registration Application, you will receive confirmation from the British Council acknowledging that it has received this information and confirming, subject to receipt of payment, the details of the English Language Product you shall be booked on (the “Acknowledgement”). When payment has been received in accordance with clause 3.1(c) a receipt shall be sent to you via a pop-up message or email or other form of electronic notification which you can print (“Booking Confirmation”). Such Booking Confirmation shall contain a copy of the Conditions of Sale.;
(b) in person, the British Council representative shall confirm, subject to receipt of payment in accordance with clause 3.1(c), the details of the English Language Product you are interested in, (the “Acknowledgement”). The Booking Confirmation shall be given to you or sent to you when payment has been received in accordance with clause 3.1(c). A copy of the Conditions of Sale will either be given to you in person as part of the Acknowledgement or as part of the Booking Confirmation
3.5 For the avoidance of doubt, if you undertake a booking online the Contract for that English Language Product will be deemed to have become legally enforceable when the Booking Confirmation pop-up, email, or other form of electronic notification is sent to you.
3.6 The Booking Confirmation will be deemed as confirmation of the British Council’s acceptance of your registration for the relevant English Language Product and this acceptance brings into existence a legally binding contract between you and the British Council on these Conditions of Sale (the “Contract”).
3.7 Unless cancelled earlier in accordance with the Conditions of Sale, the Contract shall terminate once the relevant English Language Product has been delivered in full, at which point the obligations set out in the Conditions of Sale shall cease (except for the restrictions on use of course materials set out in clause 11, which will continue forever).
3.8 If you have not received your Booking Confirmation within 72 hours after submitting your Registration Application, please contact the British Council by sending an email to firstname.lastname@example.org. No place will have been reserved for you until you are sent your Booking Confirmation. Details of how you can access an English Language Product which is delivered wholly or partially as a Digital Service will be sent to you either as part of the Booking Confirmation or separately by email or other electronic notification.
4. How to pay
4.1 All prices for English Language Products offered through the Portal will be displayed on the Portal (or notified to you in person, where applicable). All prices quoted include applicable taxes and charges incurred by the British Council for use of debit or credit cards unless otherwise stated. You may incur additional charges for the use of debit or credit cards from your provider and such charges are in addition to the advertised British Council fee. Fees may change from time to time, but this will not affect any Registration Application which has been confirmed by a Booking Confirmation.
4.1.1 Please note, the British Council cannot accept payments made from banks sanctioned by the UK or any other relevant jurisdiction.
4.2 Payment by credit or debit card
4.2.1 Payment can be made by credit or debit card as explained in the Registration Application process. In all cases the British Council treats payment as confirmation that you are the person authorised to use such credit card or debit card and that you are over the age of 18 years.
4.2.2 Payments by credit or debit card are processed immediately via a third party payment processor over a secure link. No card details are held by the British Council. Where you make a payment online, you will receive a receipt of payment for all credit or debit card payments by e-mail or a pop-up in your Portal account or other form of electronic notification (as applicable) and this, for the avoidance of doubt, will be the Booking Confirmation.
4.3 Payment by bank transfer
4.3.1 For some English Language Products, the British Council is able to accept payment by direct bank transfer. Where the British Council offers this option, it will be clearly indicated on the Portal or stated to you in person, or stated in the Special Terms and Conditions and/ or Additional Terms and Conditions where applicable).
4.3.2 The British Council treats payment as confirmation that you are the person authorised to make such bank transfer.
4.3.3 Where payment is made via bank transfer, it is processed within 72 hours if possible.
4.3.4 Where you are paying the applicable fee by bank transfer, please note you will be liable for any additional charges made by your bank for use of the bank transfer payment method. Confirmation of transfer of the funds to the British Council’s designated bank account will form the Booking Confirmation.
4.4 Payment by cash or cheque
4.4.1 Where you are submitting your Registration Application in person, the British Council may accept payment of the applicable fee in cash or by cheque. Receipt of such payment (subject to clause 3.1) will form the Booking Confirmation.
4.5 You shall have no right to attend or otherwise access the relevant English Language Product until the applicable fee has been paid, and until the applicable fee is paid in full the British Council may prevent you from attending or otherwise accessing all or any part of the relevant English Language Product, without liability to you.
5. Refund and credit transfer policy PART 1
This document explains the conditions under which students can request a credit transfer or refund for a course
- This policy applies to all teaching centre students
- No refund will be given to students who are expelled for breaching the code of conduct
- The applicant shall comply with all data and information contained in the submitted request,
which should be filled by the Customer or his/her delegate.
- Requests that do not comply with the conditions below will not be processed
- Please use the credit and refund form available at the reception for all credit and refund requests. All requests must be signed, dated and returned to the Customer Service team
Please note that The British Council cannot make payments to banks sanctioned by the UK or any other relevant jurisdiction. If you request a refund to be sent to an account at a sanctioned bank, you will be asked to nominate an alternative method of payment that does not breach sanctions
5.1 Refund and credit transfer Policy for normal registration
Students can apply for refund requests before the term starts. Please check your booking confirmation for dates. Requests submitted after the term starts shall not be accepted except in the following exceptional circumstances. The British Council has a discretion whether to accept or reject refund requests
Refund/Transfer terms and conditions.
- In the case of illness or accident that prevents the attendance of the course (original dated medical report should be provided and to be returned after checking).
- Death of first degree relative (original death certificate should be submitted and to be returned after checking).
- In case of mandatory military service (original military service document to be submitted and returned after checking).
- In case of travel (air tickets - visa - photocopy of passport).
- In the case of changes in working conditions (letter addressed by the employer to the British Council on the company's headed paper provided by the employer, with issuance date and stamp
- In the case of the academic examinations (stamped and dated exam`s schedule should be submitted in case the date of issuance of the examination table was after the term start date).
- In all cases, the submitted documents must be Dated, Stamped and written on a (headed paper)
5.1.1- Refunds for single registration only:
- An admin fee of 220 EGP will be deducted in addition to the cost of the attended classes
- All refund requests will be paid through bank transfers only within 3-5 weeks
- The customer is responsible for the accuracy of the bank details written in the refund form.
5.1.2- Credit Transfer single registration only:
- An admin fee of 220 EGP will be deducted in addition to the cost of the attended classes
- The credit shall be kept for a maximum period of six months from the date of submitting the credit transfer request, credit cannot be used after this period.
- Students can transfer their credit to other students free of charge.
- The transferred credits cannot be re-transferred back to students.
- In credit saved cases, student should pay the difference in case of fee increment.
5.2- Placement Test fees
Placement test fee is non-refundable in case of attendance
5. Refund and credit transfer policy PART 2
5.3 - Refund and Credit transfer policy for promotional offers
Refunds could only be approved according to the above refund/transfer terms and conditions.
(refer to 5.1.1)
5.3.1 The offer is valid only if all courses are attended.
In case of cancellation, the offer will be cancelled in full along with the applicable discounts.
- Offers cannot be used in conjunction with any other promotion.
- The students will have the flexibility of transferring from the long bundle to the shorter one
- and refund the remining balance applying the normal admin fees.
- Bundles could be upgraded from the shorter ones to the longer ones within the same
- academic year after paying the difference.
- The transfer will be free of charge and until term 4 2021 (January 2021)
- In case of instalments, refunds cannot be processed after one month from payment date.
- In case of instalments, refunds should be paid back to the same credit card only.
- In case of failing the level, the whole booked levels will be adjusted accordingly.
- Students cannot transfer any courses purchased within this promotion to family or friends, if
- so, this will result bundle cancellation and losing the benefit of the discounts given.
- In case of cancellation, the attended classes will be deducted from total amount paid
- according to the original prices of single registration fees upon registration.
5.4- Cancellation fees
220 L.E will be applied per each term in addition to Bank interest rate for installments.
6. Refund and credit transfer policy Disclaimer
Every effort has been made to ensure the availability of our courses. However, we cannot guarantee that places will be available for any particular course. External factors may impact the course’s availability; such as low number of registrations, courses being modified, discontinued or replaced, as well as any death or departure of Teaching centre staff members that may make it impossible.
The British Council reserves the right not to provide any particular course, to make variations to the content or method of delivery of courses, to discontinue courses and to merge or combine courses if such action is reasonably considered to improve pedagogical content.
If the British Council discontinues any running course, we will use reasonable endeavours to provide a suitable alternative course and will take all reasonable steps to minimise any disruption which might result from such changes.
7. Course delivery
7.1 The British Council will ensure that each English Language Product is delivered in all material respects as described on the Portal or otherwise. However, the British Council shall be entitled to make variations to the content and delivery of any English Language Product where those variations do not alter the English Language Product materially.
7.2 Transferring to another course:
(a) In relation to a face to face taught English Language course only, if you wish to transfer to a different course after you have begun the course specified in your Registration Application because you believe that the level of the course you have begun is not appropriate for you, please contact the British Council and explain this. Where the British Council agrees that the level of the course you have begun is not appropriate for you, the British Council will use its reasonable efforts to transfer you to a different course (subject to availability) at no additional charge.
(b) If the English Language Product you have purchased relates to virtual learning sessions, you may be able to transfer the dates you have agreed for those sessions.
8. Diversity and inclusion
8.1 The British Council seeks to ensure equal opportunities are provided to all individuals.
8.2 If you have a disability or special need, the British Council will make reasonable adjustments to make sure that you have, as far as is reasonable, the same access to everything that is involved in participating on the relevant English Language Product as a person without a disability or special need.
8.3 Please provide the British Council with details of your disability and special needs as soon as possible (ideally at least 8 weeks before the relevant English Language Product start date).
9. Child protection
9.1 The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.
10. Your obligations
10.1 You must:
(a) at all times behave with honesty, integrity and show courtesy, consideration and respect to others when participating on an English Language Product;
(b) prepare for the British Council English Language Product as reasonably required by the British Council;
(c) attend or otherwise access all sessions and other activities which form part of the British Council English Language Product (subject to absence for medical or other agreed reasons) and participate fully in group work when required; and
(d) respect the confidentiality of all information that you acquire during the course of your participation in the British Council English Language Product.
11. Intellectual property
11.1 The copyright and all other intellectual property rights in all British Council English Language Product materials shall remain the sole and exclusive property of the British Council and its licensors. You undertake that you will not copy or permit the copying of British Council English Language Product materials or distribute any of these materials via internet or intranet, or disclose or permit the disclosure or sell or hire the same to third parties.
11.2 The British Council agrees to grant to you a non-exclusive royalty-free licence to use the relevant British Council English Language Product materials for the purposes of your study and research in relation to the English Language Product you are booked on but not for commercial purposes.
12.1 Nothing in the Conditions of Sale shall limit or exclude the British Council’s liability for death and/or personal injury caused by the negligence of the British Council or its employees, agents or subcontractors, for fraudulent misrepresentation and any other liabilities which cannot as a matter of law be limited and/or excluded.
12.2 Subject to clause 12.1, the British Council cannot accept responsibility and expressly excludes liability for any loss or damage to your property that occurs whilst you are attending in person or online the British Council English Language Product. If you are attending an English Language Product in person you should take particular care not to leave mobile phones, blackberry/iPhones/iPads or laptops unattended at any time. Furthermore, the British Council shall under no circumstances whatever be liable to you, whether in contract, tort, breach of statutory duty or otherwise, for any loss of profit, loss of business, pure economic loss, or any indirect or consequential loss arising under or in connection with the Contract.
12.3 Subject to clauses 12.1 and 12.2, the British Council's liability under or in connection with the Contract shall be limited to a sum equal to the applicable fee payable for the English Language Product.
13. Entire agreement
13.2 The Conditions of Sale and other documents referred to in clause 13.3 apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
14.1 A waiver of any right under the Contract is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.
15.1 If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
16. Applicable laws and dispute resolution
16.1 Subject to any mandatory laws applicable within the jurisdiction in which the English Language Product is delivered the laws of England apply to the Contract and any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims). For the avoidance of doubt, this Contract if concluded electronically is deemed to have been formed in England unless the Special Terms and Conditions state otherwise.
16.2 The British Council hopes to make your experience of dealing with the British Council an excellent one and welcomes your comments, suggestions and details of satisfaction or dissatisfaction. If you have any comments or complaints in relation to the Contract, please refer to the comments and complaints page of the British Council’s website (http://www.britishcouncil.org/contact/about-customer-services) and follow the procedure set out there.
16.3 If a complaint, dispute or claim cannot be resolved through discussions between you and the British Council, the courts of England will have non-exclusive jurisdiction over any claim arising from, or related to, the Contract. This means that all claims relating to the Contract can be settled by a judge (or a number of judges) in an English court. However, the British Council retains the right to bring proceedings against you for breach of this Contract in your country of residence or any other relevant country.
17. Contacting the British Council
17.1 If you have any questions, comments or enquiries about this Contract or a British Council English Language Product, please contact us https://www.britishcouncil.org.eg/en/about/contact.
18. Notices to you
18.1 The British Council may contact you or provide a notice referred to in this Contract through the Portal or by sending you an email to the nominated email address included in your Registration Application.
19. Agreement to the Conditions of Sale
By clicking on the “I Accept” or “Accept and Pay”, as the case may be, checkbox online you are confirming your agreement to be bound by the Conditions of Sale. The legally binding Contract will come into existence when you receive your Booking Confirmation (as explained in clause 3 above).
19.2 In person:
By signing a paper copy of the Conditions of Sale, you are confirming your agreement to be bound by them. The legally binding Contract will come into existence when a representative of the British Council acknowledges receipt of your payment.
Part 2: 1. TERMS AND CONDITIONS OF USE OF DIGITAL SERVICES (relating to virtual English Language Products)
1. By ticking the “I agree” check box, you confirm that you:
- have read and agreed to these Terms and Conditions of Digital Services;
•understand that you are purchasing either an e-course or virtual learning session e.g. a self-access product or blended learning product and in the case of the latter these Terms and Conditions of Use of Digital Services relate to the virtual part of that product (“Digital Service”) with the British Council.
2. Other applicable terms
2.1 The following terms will also apply to you if you have purchased an English Language Product which is delivered wholly or partially via virtual means:
(b) The British Council is the owner or the licensee of all intellectual property rights in the Digital Service and in the design, structure, ‘look and feel’ and the arrangement of the Digital Service.
On payment of the applicable fee for the Digital Service, the British Council hereby grants you a non-exclusive, non-transferable licence to access and use the Digital Service in accordance with these Terms and Conditions of Use of Digital Services only.
(c) You agree not to:
- provide access to the Digital Services to any other individual or legal entity;
- disrupt, interfere with or restrict the use of the services provided by the British Council;
- upload or display any comments or materials through your participation in the Digital Service which are false, offensive, sexually explicit, defamatory, threatening, obscene or unlawful or which infringe intellectual property rights;
- probe, scan or test the vulnerability of the Digital Service or attempt to circumvent or hack any user authentication or security controls in respect of the Digital Service;
- reverse compile, disassemble, reverse engineer, decompile, copy, duplicate, modify or adapt any software or other code or scripts forming part of the Digital Service (except to the extent permitted by law) or attempt to transmit to or via the Digital Service any information that contains a virus, worm, Trojan horse or other harmful or disruptive component;
- change, modify, delete, interfere with or misuse any files or other data created, owned or provided by the British Council or any third party provided as part of the Digital Service (except as expressly permitted under these Terms and Conditions of Use of Digital Services); or
- use the Digital Service in contravention of any applicable law.
Part 2: 1. TERMS AND CONDITIONS OF USE OF DIGITAL SERVICES (relating to virtual English Language Products) - continued
(d) We will use reasonable endeavours to make the Digital Service available at the date and time agreed .on your Booking Confirmation. However, owing to the nature of the internet, the British Council does not and cannot warrant or guarantee that your use of the Digital Service will be uninterrupted or error-free. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Digital Service may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
(e) You are responsible for ensuring you have in place all hardware, software and telecommunications necessary to use the Digital Service and shall be responsible for all related charges, including the fees of internet service providers.
(f) Disclaimers and limitation of liability:
(i) Although we will use reasonable endeavours to ensure the content of the Digital Service is accurate and up-to-date, we make no representations, warranties or guarantees, whether express or implied that it is.
(ii) To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
(iii) The British Council encourages freedom of expression, but the views expressed by individuals through the Digital Service may not represent the views of the British Council.
(iv) Nothing in these Terms and Conditions shall exclude or restrict either party’s liability for death or personal injury resulting from its negligence (or in the case of the British Council, that of its employees while acting in the course of their employment) or for fraudulent misrepresentation or in any other circumstances where liability may not be limited under any applicable law.
(v) Under no circumstances shall the British Council be liable for any actual or alleged indirect loss or consequential loss howsoever arising.
I have read and agreed to these Terms and Conditions
Where applicable in accordance with the Terms of Sale, I confirm that I agree to the British Council making the Digital Service available to me immediately (before the end of the 5 week cancellation period referred to in the Terms of Sale) and acknowledge that I will lose my right of withdrawal from the contract once I have begun to access the Digital Service.
20. Data protection
20.1 The British Council applies the UK Data Protection Act 2018 to all of its global operations unless the local equivalent law is stronger.
20.2 The UK Data Protection Act works in two main ways. It gives individuals rights over how their personal information is used and sets out rules for organisations that handle personal information.
20.3 The British Council will:
(a) use the personal information that you provide to:
(i) organise and administer the specific British Council English Language Product you have selected including but not limited to facilitating the payment by you of the relevant English Language Product through a designated third party secure payment provider;
(ii) send you information regarding activities, courses, seminars and events organised by the British Council electronically or in any other form, provided that you have not opted out of this;
(iii) request your opinion of the British Council’s products and services, provided you have not opted out of this; and
(iv) use the information gathered for research purposes provided you have not opted out of this;
v) carry out teaching activities which may include:
- sharing personal data (student image and voice) during the real time broadcasting of online classes through the British Council learning hub;
- using student audio or video recordings as academic support;
- sharing student work (documents, images or recordings) in class for collaborative activities within the British Council Teaching network;
- use of the learning hub;
(Personal data collected and shared through and for the purpose of the learning activities described above will only be retained for the length of the course on which a student is enrolled.)
(b) protect the personal information it is given and make sure that only those who need access to the personal information are able to access it; and
(c) only share the information within the British Council, with organisations that process payments for English Language Products on behalf of the British Council, and with other organisations where such sharing is necessary for a fair and lawful purpose or where we have the individual’s consent.
20.4 You should be aware that only the data which is strictly necessary for the administration of your British Council English Language Product in which you or your child (under 18 years) is registered will be held by the British Council.
Accessing your personal information
20.5 Under the UK Data Protection Act any individual has the general right to ask for a copy of the personal information held about them. This means that you can ask for the information that the British Council holds about you. This is known as the right of ‘subject access’. When making a request you will need to give us:
(a) a request in writing,
(b) proof of your identity and your address; and
(c) any information that the British Council reasonably needs to process the request (for example details of the British Council offices or staff that you have had contact with and when).
20.6 The British Council will not start looking for your information until it has received all of the above. In order to submit your request, or for help making a request, please contact email@example.com. Although you should submit a request in writing, if you would like to speak to someone in person, you can contact the British Council.