Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration fee of EGP 100.
Please note that refunds can take four to six weeks to process.
In emergency cases (illness, accidents, death of relative, military deployment), please provide original supporting documents at any of our offices within five working days from the test date, to get an approval for a Test Date Transfer, for EGP 100 administration fee, or Refund of your test fee, minus an EGP 100 administration fee.
Only original medical certificates in Arabic or English are accepted. If required documents aren’t received at any of our offices by the fifth working day after the test, you will be marked as absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date.
Please note that the new test date must be within three months of the original date. In cases of illness or other approved emergencies, transfer is possible within five weeks of the test if an original medical certificate or original supporting documents are provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.
If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.