In order to be able to better serve our customers, our customer services team is happy to welcome you back into our offices starting 30 August in our Agouza, CityStars, and Alexandria’s offices. 

While our offices will be ready to welcome you, our English courses for adults and children will still be held online until further notice. Please keep following our announcements on the website and our Facebook page to know the updates.

Our team will be able to help you with collecting your certificates, and paying for your IELTS exams in cash at the offices during the below days and times:


Working hours Closure days

9.00 AM – 4.00 PM

13.00 - 20.00

Working all week

Fridays: from 13.00 to 19.30



Working hours Closure days

Sundays to Wednesdays  from 14.00 – 21.00

Thursday, Fridays and Satudays from 12.00 to 22.00

Working all week



Working hours Closure days

10.00 AM – 5.00 PM

Fridays and Saturdays



Working hours Closure days
From 12.00 to 22.00 Working all week
Fridays: from 13.00 to 19.30


Nile University

Working hours Closure days
From 13.00 to 20.00 Fridays and Saturdays


To ensure the health and safety of our staff and customers, we have increased cleaning and are providing our offices with extra hygiene products.

  • Our centres have put health precautions in place to protect customers and staff
  • Temperature screening in place at all centres
  • Social distancing measures which must be adhered to with staff and customers – Always 1.5 metres apart
  •  All staff and customers will always be required to wear face masks properly while in the building
  • New hygiene protocols in place with sanitization stations

Looking forward to welcoming you at our offices


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